Business & Retail Support

Retail growth programs

Our range of retail and whole-of-business services enables pharmacies to continue to compete in an ever-changing and competitive landscape. instigo’s point of difference is a clear focus on the importance of staff skill devel­opment and excellence in implementation at a pharmacy level. We have a team of pharmacy experts who are adept at training, skill acquisition, system and process development, as well as ongoing coaching and mentoring to ensure program and organisational goals are met.

Business health check

Our experienced advisors will analyse the key areas of your pharmacy to ensure you have a plan to improve current efficiency and maximise future opportunity to keep your business focus on growth. The Business Health Check identifies the strengths, weaknesses and key opportunities of your pharmacy offer and operations by assessing:

  • Professional Service offer
  • Dispensary work flow
  • Data and retail space analytics
  • Retail layout and promotional execution
  • Customer service experience
  • Staff training identification
  • Pharmacy appearance and ambience


We have a range of training options available across retail, professional services, and the dispensary. We are also able to tailor training programs to suit your unique requirements.

Pharmacy Solution Sales Training – Every pharmacy wants to sell more, but how do I achieve it?

Right People in the Right Roles – How do I get my team to do the things I need them to do?

Retail Training – Does my pharmacy reflect my business offer and goals?