Does your team have the directions, skills and tools needed to achieve your business goals?
We understand the current pressures on pharmacies and can assist you defining what you want and whether you have the right people and skill sets in place to get there.
instigo people solutions provide strategies and tools for every phase of developing your people management function, from establishing clear business goals to measuring staff performance right through to building a framework for ongoing management of your people.
Define your business goals
Understand your core competencies
Establish People Management Tools
Profile your team personalities
Set up ongoing management and evaluation
Understand how to manage Generation Y
Pharmacademy: setting the foundation for staff
Developed by pharmacists and pharmacy experts, Pharmacademy is a web-based training platform specifically tailored to the pharmacy industry. This 'knowledge dispensary' measures the effectiveness of training and development programs, helping pharmacies become more successful in the competitive retail environment.
To view modules click here
Companion Selling Training
Every store wants to sell more, but how do you achieve it? Setting the store up with the right products, promotion and presentation is fundamental to success, but your staff are the real key to driving sales in your pharmacy.
The instigo Companion Selling Training program allows your staff to provide a total solution to your customers by providing an understanding and framework of how to companion/solution sell that works in line with their product knowledge.
To find out about the 4 key areas of customer service click here.
Retail Coaching Program
The Retail Coaching Program was developed to provide key staff with the skills and tools to perform their roles to the highest level and also to ensure the returns for your Pharmacy are maximised through better performance of key operational areas.
To find out more about the Retail Coaching Program click here.